High Priority Service
Routine Support Request
Once you have been set up in our customer portal, you can submit a support workorder with 4 business hour response time by sending an e-mail to firstname.lastname@example.org
General questions for RufusTech
E-mail the team at email@example.com.
Hours of Operation
Our phone lines are staffed Monday-Friday 8AM – 5:00 PM. Phone messages are monitored after-hours and weekends for emergency support requests. We are available for service calls on evenings and weekends, although advance planning is preferred and surcharges do apply.
Prioritization and Policies
Business outages are our highest priority. These service requests are directed to an available technician as quickly as possible.
Please do not text or call individual technician cell phones. Please do not e-mail individual technicians with new service requests. These messages and calls cannot be monitored reliably.
The office is staffed regularly from 8:00 am to 5:00 pm. Please call to let us know when you are coming as we want to give your visit our full attention.
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119 W 5th Ave, Suite 106, Ellensburg, WA 98926